COVID-19 Quick Information Update

20th March 2020

Dear Customers,
We are continuing to monitor the situation and act on the guidance from Australian Government Department of Health.

In store we have:

  • Increased our cleaning cycle to make sure we can keep you safe.
  • Equipped our registers with hand sanitiser for staff and customers.

We recommend you practice social distancing, and importantly refrain from visiting if you have any flulike symptoms. Call us instead and we will see if we can help you.

Our preference is that you use ‘tap and go’ payments for all transactions if possible.

We are also offering delivery of products during these times to help you get what you need. You can call us directly to secure your items or place a Click & Collect order online and call us about delivery times.

We wish to advise that due to the unprecedented demand for some products, and to continue to allow everyone the opportunity to access those products, we will be limiting the purchase of some specific products to two items per customer including; paper towels, toilet paper, dust masks, disposable gloves, methylated spirits, rubbing alcohol (isopropanol alcohol), hand sanitiser, antibacterial and bleach related cleaning products.

As with many other businesses, we have temporarily suspended our ‘change of mind’ refund policy on the products listed above to discourage over-purchasing. Please consider donating excess goods you may have purchased to local charities.

Finally, we ask for your understanding during these unprecedented times. Thank you for your ongoing support of our business. You can be assured we are doing all we can to ensure you have a safe and comfortable experience with us.

Stay safe,

Albert Lombardozzi
Operations Manager
Glynde Mitre 10

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